Complimentary ground shipping to the continental U.S. is included with your purchase. Your order will be put into process after your form of payment has been accepted and will ship in 2-3 business days.
How can I track my order?
Once your order ships, you will receive an email with tracking information.
Is a signature required for my package?
For security reasons, all of our shipments require a signature.
What is your return policy?
If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 10 days of the arrival of your purchase. For all returns or exchanges, return shipping fees are the customer’s responsibility. Returned items must be in their original condition - clean, unworn, unwashed, unaltered and free from damage. Any damaged or visibly worn merchandise will be returned to the buyer and will not be eligible for refund.
To initiate a return please email customercare@blau-collections.com with your order information.
Can I exchange or return an item gifted to me by someone else?
Yes — please email customercare@blau-collections.com with the order information.
My order arrived damaged. What can I do?
Before shipping your order, we inspect every item to make sure it is in top condition. In the case you receive a damaged item please contact us immediately - customercare@blau-collections.com
