Orders + Shipping

Once your order ships, you will receive an email with tracking information.

For security reasons, all of our shipments require a signature.

We offer site credit or refund to the original method of payment for your return within 10 days of the arrival of your purchase.

For all returns or exchanges, return shipping fees are the customer’s responsibility.

Items must be in their original condition - clean, unworn, unwashed, unaltered and free from damage. Any damaged or visibly worn merchandise will be returned to the buyer and will not be eligible for refund.

We cannot accept returns on gift cards, final sale, or customized items.

To initiate a return or exchange please email customercare@blau-collections.com with your order information. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Yes — please email customercare@blau-collections.com with the order information.

Before shipping your order, we inspect every item to make sure it is in top condition. In the case you receive a damaged item please contact us immediately - customercare@blau-collections.com